FAQs

Custom Design Process:

  • How does the custom design process work?
    • Our custom design process begins with a consultation to understand your preferences and requirements. We then create sketches and fabric samples for your approval before crafting the final design.

Materials and Quality:

  • What type of fabrics do you use for your dresses?
    • We use high-quality fabrics such as silk, chiffon, and lace to ensure both comfort and elegance.

Ordering and Delivery:

  • How long does it take to receive a custom-made dress?
    • Custom-made dresses typically take between 4 to 6 weeks to complete, depending on the complexity of the design.
  • Do you offer delivery services across Pakistan?
    • Yes, we offer delivery services across Pakistan with varying shipping charges.
  • Do you ship internationally?
    • Yes, we ship internationally to cater to customers outside of Pakistan.

Alterations and Fittings:

  • Do you offer alterations to the designs if needed?
    • Yes, we offer alterations to ensure the perfect fit and satisfaction of our customers.
  • How can I ensure that the dress will fit me perfectly?
    • We guide you on taking accurate measurements, and our team is available to assist you throughout the process.

Return and Exchange Policy:

  • What is your return/exchange policy for orders within Pakistan?
    • Please refer to our return/exchange policy outlined on our website.
  • How do I initiate a return or exchange process?
    • You can initiate a return or exchange process by contacting our customer support team.

Payment Methods:

  • What payment methods do you accept for orders in Pakistan?
    • We accept various payment methods, including credit/debit cards, bank transfers, and cash on delivery (COD).

Consultation and Appointments:

  • Can I schedule an in-person consultation appointment?
    • Yes, you can schedule an in-person consultation appointment by contacting our team.
  • How can I book an appointment to visit your showroom?
    • You can book an appointment by contacting us through the provided contact information.

Rush Orders:

  • Do you offer rush order services for urgent requirements?
    • Yes, we offer rush order services for urgent requirements with additional charges.
  • What additional charges apply for rush orders?
    • Please contact our team for information on additional charges for rush orders.

Sizing and Measurements:

  • How can I ensure that I provide accurate measurements for custom-made dresses?
    • We guide on taking accurate measurements, and our team is available to assist you throughout the process.
  • Do you guide on taking measurements for online orders?
    • Yes, we guide on taking measurements for online orders to ensure the perfect fit.

Customer Support:

  • How can I contact your customer support team for further assistance?
  • You can contact our customer support team through the provided contact information on our website.
  • What are your customer service hours and response times?
  • Our customer service hours and response times are outlined on our website. Feel free to reach out to us, and we’ll be happy to assist you.

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