FAQs
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Custom Design Process:
- How does the custom design process work?
- Our custom design process begins with a consultation to understand your preferences and requirements. We then create sketches and fabric samples for your approval before crafting the final design.
Materials and Quality:
- What type of fabrics do you use for your dresses?
- We use high-quality fabrics such as silk, chiffon, and lace to ensure both comfort and elegance.
Ordering and Delivery:
- How long does it take to receive a custom-made dress?
- Custom-made dresses typically take between 4 to 6 weeks to complete, depending on the complexity of the design.
- Do you offer delivery services across Pakistan?
- Yes, we offer delivery services across Pakistan with varying shipping charges.
- Do you ship internationally?
- Yes, we ship internationally to cater to customers outside of Pakistan.
Alterations and Fittings:
- Do you offer alterations to the designs if needed?
- Yes, we offer alterations to ensure the perfect fit and satisfaction of our customers.
- How can I ensure that the dress will fit me perfectly?
- We guide you on taking accurate measurements, and our team is available to assist you throughout the process.
Return and Exchange Policy:
- What is your return/exchange policy for orders within Pakistan?
- Please refer to our return/exchange policy outlined on our website.
- How do I initiate a return or exchange process?
- You can initiate a return or exchange process by contacting our customer support team.
Payment Methods:
- What payment methods do you accept for orders in Pakistan?
- We accept various payment methods, including credit/debit cards, bank transfers, and cash on delivery (COD).
Consultation and Appointments:
- Can I schedule an in-person consultation appointment?
- Yes, you can schedule an in-person consultation appointment by contacting our team.
- How can I book an appointment to visit your showroom?
- You can book an appointment by contacting us through the provided contact information.
Rush Orders:
- Do you offer rush order services for urgent requirements?
- Yes, we offer rush order services for urgent requirements with additional charges.
- What additional charges apply for rush orders?
- Please contact our team for information on additional charges for rush orders.
Sizing and Measurements:
- How can I ensure that I provide accurate measurements for custom-made dresses?
- We guide on taking accurate measurements, and our team is available to assist you throughout the process.
- Do you guide on taking measurements for online orders?
- Yes, we guide on taking measurements for online orders to ensure the perfect fit.
Customer Support:
- How can I contact your customer support team for further assistance?
- You can contact our customer support team through the provided contact information on our website.
- What are your customer service hours and response times?
- Our customer service hours and response times are outlined on our website. Feel free to reach out to us, and we’ll be happy to assist you.